Oswestry Otters ASC, Feedback/Concerns/Complaints form.

If you have a Concerns/Complaint about (a) Child Protection (b) Coach (c) Swimmer individual, then please contact the club Welfare Officer via

If you have a Feedback/Concerns/Complaint about anything else please fill out the following form below.

Please keep to facts and make notes and you should avoid personal attacks and criticism. In most instances you may be complaining or rising concerns about a volunteer who (like you) gives up a lot of spare time to help the club so please address everyone courteously, avoid the use of foul language and ask if there is a convenient time to discuss your concerns.

Naturally there is a need to respect confidentiality at all times.

1.    Complaints are usually discussed at the next available Coaches or Committee meeting.
2.    An answer or course of action will be decided and you will be informed in due course.
3.    If you are not satisfied please use the Swim England handbook to take your complaint further via

This form will be sent to the Club President, Chairperson and Head Coach.